WHAT IS THE BEST WAY TO CARE FOR MY JEWELLERY?
Please remove your jewellery while exercising, showering and swimming. Avoid contact with perfumes, lotions or hair products. Even natural ones. Do not use harsh chemicals, bleach, oil, jewellery cleaners, or polishing cloths, this can affect the finishing. we are not responsible for the maintenance of your jewellery.
HOW SHOULD I CLEAN MY JEWELRY?
Please use warm water and detergent-free soap with a soft bristle brush.
DO I HAVE A JEWELRY ALLERGY?
Some people have allergic reactions to some plating. The most common is nickel-plating- possibly up to 10% of people react to nickel. Unfortunately nickel is used to colour gold, as an alloy, and sometimes in the electroplating process. If allergy is a problem, most jewellery makers like to use surgical steel, sterling silver, vermeil, or gold-filled items. The plating on plain electroplated items is usually too thin.
MY JEWELRY IS RUSTING, WHAT DO I DO?
For best care, do not shower with your items. If your items do turn immediately, it can be cause by a metal-to-skin oil reaction. Each persons oils make metal react differently, in this case, it's not our responsibility to rerun or exchange your item. We apologise in advance.
MY JEWELRY CAME SCRATCHED & LOOKS WORN.
Please read the description of each item before purchasing, some items have a 'vintage treatment' on them allowing for unique scratches, colouring & defects.
MY JEWELRY IS TURNING COLOUR, WHAT DO I DO?
If your items turn immediately, it can be caused by a metal-to-skin oil reaction. Each persons oils can make each metal react differently. We are not responsible for your skins reaction to metal or vise versa. Feel free to use a mild jewellery cleaner on 14K Gold, & Gold Filled jewellery. Stainless Steel & Gold Plated jewellery will turn naturally over time, but there's no way to reverse this. The beauty of our stainless steel jewellery is that it's thick Gold Plated & when it turns, it fades to a lovely ombre of Gold & Silver.
MY JEWELRY IS TURNING MY SKIN GREEN, WHAT DO I DO?
Everyone's skin type is different. Some people have strong reactions to bronze, nickel & gold plating. If you are susceptible to this, please avoid buying non-solid gold or sterling silver jewellery. We do not offer refunds or returns for this reason. We apologise in advance.